Privacy Policy

Welcome to https://heynubio.com/ (the "Site"). This Privacy Policy explains how Nubio ("we", "our", "us") collects, uses, discloses, and safeguards your information when you visit the Site and/or use our software-as-a-service platform (the "Service").

By accessing or using the Site or Service, you consent to our collection, use and disclosure of your information as described here. If you do not agree with this Privacy Policy, please do not use the Service.

Nubio is a California LLC registered under CoreViz, LLC. The Service is operated by Nubio.

Our contact information:

Please direct any questions or requests concerning this policy or your personal information to us at the email above.

3.1 Information You Provide to Us

We collect information you provide directly when you use the Service, such as:

• Account registration information (e.g., your name, email address, company name, job title, billing information).
• Payment information, if you purchase a subscription.
• User-content you upload, submit or store in the Service (e.g., dashboards, metrics, data sources, API keys).
• Responses to surveys, communications with our support.

3.2 Information Collected Automatically

When you use the Site or Service, we may automatically collect certain information about your device and how you interact with our Service, including:

• Log data (e.g., your IP address, browser type, operating system, access times, pages visited).
• Usage data (including features used, session duration, metrics connected).
• Cookies, tracking technologies and similar technologies (e.g., device identifiers) — see Section 4 below.
• Data collected when integrating with third-party services through our platform (as permitted by you) such as cloud usage, analytics or payment processors.

3.3 Information from Third-Parties

We may receive information about you from third-party services you connect to our Service (for example, your cloud provider, payment processor, analytics service). The nature and amount of this data depends on your configuration and permissions you grant.

We use cookies and similar tracking technologies to operate and provide the Service, analyze usage, personalize your experience, and for advertising and marketing (if applicable). You can manage cookie preferences through your browser or device settings.

Detailed information about our cookie practices (types of cookies, purposes, retention times) can be found in our Cookie Policy.

Where applicable, we comply with relevant regional requirements (such as obtaining consent for certain cookies).

We use the information we collect for various purposes, including to:

• Provide, operate, maintain and improve the Service.
• Process your account registration and payment.
• Authenticate users, manage access and secure our platform.
• Provide support and respond to your requests.
• Monitor usage and analyze trends to optimize the Service.
• Maintain the safety, integrity and security of our systems and the data we process.
• Send you technical, administrative, or billing communications.
• Send you marketing or promotional communications (if you have opted-in) and manage your preferences.
• Comply with our legal obligations, enforce our Terms of Service, resolve disputes and protect our rights.

If you are in a jurisdiction that requires specification of legal basis (for example under the General Data Protection Regulation – GDPR), we rely on one or more of the following legal bases:

• Your consent (where you have given it).
• Performance of our contract with you (for example, providing the Service you subscribed to).
• Our legitimate interests (for example, to operate, improve and promote our Service, provided such interest is balanced with your rights and freedoms).
• Compliance with legal obligations to which we are subject.

7.1 Service Providers and Sub-Processors

We may share your information with third-party service providers who perform services on our behalf (for example, payment processors, cloud hosting providers, analytics services, marketing platforms). They are authorized to use your information only as necessary to provide these services to us.

7.2 Third-Party Integrations

When you connect third-party services (e.g., cloud providers, payment processors, analytics) to our Service, you permit us (and indirectly the third-party) to receive data from those services. How that data is shared, stored and processed depends on your configuration and the third-party's own policies.

7.3 Business Transfers

If Nubio is involved in a merger, acquisition, asset sale, or financing transaction, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

7.4 Legal Requirements

We may disclose information if required by law or to respond to subpoenas or court orders, or to protect our rights, property or the safety of users or the public.

7.5 With Your Consent

We may share your information for other purposes only with your consent.

We retain your information for as long as your account is active or as needed to provide you the Service. We also retain and use information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for internal analytics, subject to applicable law. When we no longer need to use your information, we will securely delete or anonymize it.

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. When required by applicable law, we will take steps to ensure that your personal information remains protected in accordance with this Privacy Policy (for example by using standard contractual clauses or other safeguards).

Depending on your location and applicable law, you may have certain rights with respect to your personal information, including:

• Right to access the personal information we hold about you.
• Right to correct or update your personal information.
• Right to request deletion or restriction of processing of your personal information.
• Right to object to processing of your personal information (including for direct marketing).
• Right to receive your personal information in a portable format.
• Right to withdraw consent at any time (if processing is based on consent).
• Right to opt-out of the sale or sharing of your personal information (for example under the California Consumer Privacy Act – CCPA).

If you are a California resident, you may also have the right to request certain disclosures about "personal information" collected, sold or shared by us in the last 12 months, as well as the right to request deletion of that personal information.

To exercise these rights, please contact us using the contact details provided above. We may require proof of your identity before responding to your request. We may also limit or refuse a request if the law permits.

We will not discriminate against you for exercising your rights under applicable data protection laws.

Our Service is intended for users who are at least 18 years old (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us at the email above and we will take steps to delete such information.

If you are subject to specific legislation (e.g., Children's Online Privacy Protection Act – COPPA in the U.S.), you should be aware of how that applies.

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration or destruction. However, no system can guarantee 100% security. Please manage your account credentials securely and notify us immediately if you suspect any unauthorized access.

Our Site and Service may include links to third-party websites, services or integrations. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of those third parties before providing your personal information to them.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top and post the updated policy on the Site. If the changes are material, we may notify you (for example, via email or through the Service). Your continued use of the Service after the changes take effect constitutes your acceptance of the amended policy.

If you have any questions about this Privacy Policy, would like to exercise your rights, or believe your personal information has been misused, please contact us at: